Haven Team Member

2 days ago

Great Yarmouth, United Kingdom Haven Full time

We are
currently looking for amazing team members who can effectively lead a shift in a department, deputising for the Team Manager in
their absence, giving our guests a great time, with memories that last a
lifetime.
Ensuring all
daily tasks relating to the
department, Team Processes, and Safe & Secure compliance, are
carried out to the required standards. This opportunity will be rewarded
financially each time you step up, whilst being able to focus on personal
development to help you build your career of a lifetime with us.

Key Responsibilities;
Role Modelling
effective leadership behaviours and our vision and values at all times. Leads
and coaches the team on shift to ensure all areas of responsibility are
covered, guiding junior team members when needed and escalating issues to Team
Managers when required. Supports team through 90-day induction including
completion of basic departmental training.
Takes ownership
of the shift service delivery ensuring all team are guest obsessed.
Confidently
deals with guest concerns with the ability to resolve problems, show empathy
and understanding. Reacts to Guest Feedback inputs into resolution plans as
part of the departmental team.
Monitors
on-shift service and tasks, arranging appropriate resource when needed.
Achieves and
exceeds shift targets and key performance indicators.
Ensures all
team on shift have the required skills and training required for their role.
Highlights team
members with potential to develop to the Team Manager to support ongoing talent
development.
Complete
relevant daily administrative tasks including accurate hours worked recording,
safety compliance checks and legislative compliance checks.
Manage all
daily Stock Processes, Cash Procedures and Cost Control in the department
maximising profit and minimise loss.

The Benefits of

**working with us**:
Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t
live locally
50% off food in our restaurants and take away every shift you
work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to join our great team
Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels
20%
off in our shops and venues
Free
use of Pool, Gyms and many other Leisure facilities
Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members
Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc
Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases
Team
Member of the Month Awards
Instant
Recognition schemes with great rewards through our busiest times
Long
Service awards for permanent team members

Our guests and our team members are vitally important to us and we need to ensure
we build effective relationships, through trust, always having an approachable,
friendly and helpful attitude. This will ensure our guests feel reassured that
we always have their interests at the heart of everything we do. Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.

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