Credit Controller
1 week ago
Credit Control
- Exciting and expanding business in Wirral
**About Our Client**:
Our client pride themselves on their friendly, inclusive workforce. You will be meet the business values by representing their brand speaking on the front line to customers in relation to cash collection needs. You will be supporting by an engaging transactional manager who will support your development with exciting plans to bring you up to speed working across multiple ERP systems.
As a Credit Controller working within the accountancy team you will be encouraged to have honest supportive conversations with important partners as well as the following duties:
- Proactively speaking to and engaging with customers on a daily basis via telephone
- Working to strict KPI's to drive performance and increase bonus related targets
- Building lasting relationships with customers on a B2B basis to encourage repeat business
- Producing debtor reports daily
- Dealing and resolving customer and client queries
- Liaising with relevant external bodies professionally where required
- Chasing outstanding debts
- Working within internal processes to pass of outstanding debtor accounts to relevant internal teams
- Working to a high level of customer service at all time
- Supporting with month end and year end account audit processes
- Adhoc support as required by the Finance Manager
- Cash allocations and updating various in-house systems
**The Successful Applicant**:
The successful Credit Controller will:
- A very strong can-do attitude and not afraid to pick up the phone, lead from the front and speak to clients
- Have experience dealing with overdue client/customer account management
- Confident conducting difficult conversations
- Outstanding telephone manner & communication skills
- Maintaining an excellent level of customer service while being direct and honest
- Manage a high volume of work
- Experience taking payments over the phone
- Have a high level of customer service and process improvement experience
- Flexible approach to task as well as prioritising workloads
- Experience using Sage/accounting software
- Comfortable extracting data from Excel
**What's on Offer**:
Our client will offer you:
- Excellent salary benefits
- Pension
- 23 days holidays + Bank holidays
- On site parking
- Full training
- Development and exposure as the business grows
- Modern offices
- Social team with nights out (where appropriate)
- Fully Covid
- Secure offices
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