Administrator - Membership
4 days ago
**Summary of Role**
- To process and maintain all databases relating to membership and client administration.
- To continually update and maintain accurate up to date information for all medical scheme members, whilst adhering to private and confidentiality laws and procedures.
- To deal with all client queries in a timely manner and update the system with any notes and changes when requested from the client or colleagues.
**The Role**
- Complete membership changes.
- Add new members to the system.
- Maintain accurate membership information.
- Liaise with insurers about policies.
- Liaise with clients about memberships.
- To liaise with Sales Support/Client Support Co-ordinators providing information that would affect the renewal process.
- Oversee and update client renewals.
- Respond to all queries from clients and insurers
- Complete membership changes on insurer portals
- Complete membership reports as and when requested or needed.
- To ensure that all customer complaints are reported to Administration Manager and to co-operate where required in resolving complaints.
- To attend regular training to maintain updated insurer product knowledge.
- To contribute to team effort.
- Provide cover for the other members of the team
- Undertake other tasks as requested by Administration Manager to ensure the smooth running of the office.
**The Requirements**
- Microsoft Office.
- Microsoft Dynamics.
- Insurance knowledge would be an advantage.
- Effective communications skills (you will be liaising with insurers and other areas of the business).
- Accuracy and numeracy skills.
- Ability to plan and organize own workload.
- Ability to work to deadlines with minimum supervision.
- Enthusiastic team member.
**Equal opportunity employer
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