Completions Officer

The Opportunity

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself
- Care about sustainability? We want to be better for our people, environment, and society
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too

The Role & Responsibilities
- To actively manage a pipeline of cases in support of their designated Underwriters through to completion
- To provide accurate instructions to our panel solicitors, ensuring they are furnished with all information such as title insurance requirements, title plan needs, independent legal advice and any other specific instructions to enable cases to complete promptly
- To be main point of contact for brokers and solicitors during the legal process, building excellent relationships with these third parties
- Regularly updating and chasing where required to ensure the end customer receives the best customer service possible
- To review legal correspondence received from our solicitors, providing responses where possible and referring to Underwriter for any credit decisions
- To liaise with surveyors to obtain any required information during the legal process
- To meet division defined service level agreements across all tasks and post received by the Bank
- To verify all KYC and AML requirements have been met, along with checking all other documentation received post sanction to ensure they meet the Bank’s lending requirements prior to completion
- To ensure data held on origination system is of the highest quality to enable future accurate management information and customer contact can be maintained
- To manage the customer contact at the designated points in the process such as “speak withs,” ensuring all calls are handled professionally
- To endeavour to meet customers’ expectations of completion, requesting funds through the required mechanism from finance and releasing funds promptly once all outstanding needs have been met
- To provide overflow support to Administration team when required

The Person
- Good understanding of the mortgage sector
- A good knowledge and understanding of legal conveyancing
- Significant mortgage industry experience
- Significant administration experience
- Experience of working to tight deadlines
- Experience of working in a team
- Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) Record/File Management
- Excellent verbal and written communication skills

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done