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Band 2 Health Records Assistant

2 weeks ago

Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

The West Midlands Rehabilitation Centre (WMRC) provides a range of services for people in the West Midlands to assist them in managing their disabilities. The Service is for people with physical, cognitive, emotional and social disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.
The post holder will provide administrative and business support to the departments within the Rehabilitation Services.
To work as part of a team to carry out administrative duties on a day to day basis. This may include covering essential and appropriate operational duties in the absence of colleagues and knowledge transfer.
Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately on to identified information systems. Ensuring any delays to the patient are escalated to the appropriate staff. This will include:
Ø Registering new patients and recording referrals.
Ø Printing and distributing appointment lists, transport lists etc.
Ø Updating patient demographics. This includes patients address, GP, contact details etc.
- On a daily basis deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
- Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures.

IMPORTANT
Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
For further details on the main responsibilities, please see the attached job description and person specification