Governance, Reporting and Ops Readiness Team Lead

At M&G our vision is**:to become the best loved and most successful savings and investment business **and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
**What you can expect from us**:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- **Challenge Your Limits** by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- **Support Your Aspirations** with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- **Value Your Input **whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- **Balance Your Life** through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

**How do we support our employees**:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
**The Role**:
The Team Lead for Operational Readiness, Governance & Reporting Unit will be part of M&G's 1st Line of Defence, supporting all M&G Businesses in their management of Anti Money Laundering (AML) Financial Crime Risk.
The Team Lead will be responsible for managing governance forums, 1st Line FCC MI/ reporting, and enabling operational and policy led change projects. In addition, they will support the Head of 1st Line FCC in the development of quality and risk managementframework for 1st Line FCC controls. The Lead will also act as the deputy for the Head of 1st Line FCC, where required.
**Key Accountabilities**:

- Managerial responsibility for the regular functioning of governance forums and ensuring all actions, decisions and risks and issues are documented, tracked and reported as needed.
- Act as deputy for the Head of 1st Line FCC (where required), taking ownership of responsibilities and managing engagement with other M&G functions
- Manage the design and delivery of all reporting requirements (regular and adhoc) to support 1st Line FCC teams in the management of financial crime risk, and provide insights and analysis on KPIs/KRIs/SLAs as needed.
- Ensure key stakeholders are engaged and investigation oversight and reporting arrangements are in place
- Support Team Leads in 1st Line FCC to identify trends and present analysis/ recommendations on FCC controls in to relevant governance forums.
- Manage reporting activities to ensure all data maintenance, reporting, tracking, escalations, and communication are executed as per the risk management framework
- Provide design and project delivery oversight across the portfolio of all change initiatives, working with multiple business areas including technology, 2nd line Financial Crime, M&G Business, and KYC analysts.
- Scope and agree the change management plan and budget, and be responsible for monitoring the spend across all portfolio initiatives and tracking outcomes.
- Manage and provide oversight of Operational Readiness responsibilities coordinate with Financial Crime impacted stakeholders to ensure seamless transition.
- Work with the Head of 1st Line FCC and other stakeholders to implement a Quality and Risk Management controls framework for FCC capabilities, including establishing regular risk assessment processes for identification and mitigation of emerging FCC risks.
- Provide oversight of business re-engineering process, and enhancements to policy and procedures that will provide greater efficiency or reduce the opportunity for error.
- Manage oversight of Training design, delivery and standard operating procedures

**Key Knowledge and Experience**:

- Financial services regulatory financial crime compliance experience - strong understanding of financial crime governance, control frameworks, ability to help build financial crime risk management frameworks and risk appetite frameworks, training, and risksand issues management.
- Experienced in the management of a portfolio of projects in Financial Services, with a proven track record of programme/project delivery
- Experienced in leading teams, building a positive culture and managing/prioritising their activities to support business outcomes
- Excellent stakeholder communication, comfortable interfacing with stakeholders across multiple senior leadership teams within the bank
- Experienced in establishing and managing a governance structure
- Experience in management of portfolio of projects covering Financial Crime, AML/KYC transformation, as well as efficiency and customer experience objectives.
- Ability to articulate and communicate how the change will impact in-scope business areas and associated business processes and people
- The role requires excellent communication skills, both written and verbal, with the ability to communicate key insights and recommendations to senior leadership
- Experienced in managing and minimising the impact of operational change

We live by four behaviours at M&G and we ask all our employees to:
**Inspire Others** - Support and encour