Financial Services Administrator

4 days ago

Exeter, United Kingdom Office Angels Full time

**JOB TITLE**:Financial Services Administrator (IFA)

**LOCATION**: Exeter / Hybrid working 3 days office / 2 days home (following initial training period)

**SALARY**: £24,000-£28,000 dependent on experience

**HOURS**: Monday - Friday 8.45am-5.30pm

**BENEFITS**:25 days holiday plus Bank Holidays, accrue a day each year up to 30, company bonus scheme, on site subsidised café, parking and on site showers

**THE COMPANY**: A leading and long established wealth management company, formed in 1935, based in Exeter. They specialise in advising clients who want a personal and unbiased financial planning process enabling their objectives to come tolife. Clients include successful entrepreneurs, family businesses, partners in large legal firms, senior medical consultants, high profile charities and family trusts.

**THE ROLE**:The Financial Services Administrator will provide support to the Directors and para-planners, remaining customer service focussed at all times and ensuring empathy with customer's needs at all times.

**RESPONSIBILITIES & DUTIES**:

- To have a thorough understanding of the sales process, client file requirements and FCA requirements
- To deliver a personalised and high quality service to clients - to familiarise yourself with each clients circumstances, objectives and timescales
- To oversee and manage workflow between the adviser, para-planner and client
- Obtain information from providers on clients existing financial arrangements and prepare client valuations
- Input all client information and history into the back office system
- To effectively manage and look after an individual ongoing case list to include new business cases and ensure own tasks are completed accurately and efficiently
- Be a point of contact for client queries
- Deal with client and provider correspondence
- Ensure that the client file is compliant
- Assist the Directors with all aspects of a good customer experience and identify any improvements that can be made
- Prepare review packs ahead of client meetings
- Scan all client documentation and file in line with company procedure
- To follow Company and FCA procedures at all times
- Attend training and to develop relevant knowledge, techniques and skills
- Aware of and complying with the rules of the FCA and set procedures of the business to achieve compliance
- Comply with the requirements laid down in the Compliance and Administration procedures
- To provide assistance to colleagues when required
- Undertake other such administration duties on a day-to-day basis as requested

**THE SUCCESSFUL CANDIDATE**:

- Knowledge or background in FCA essential - this could have come from a previous role within compliance / banking / auditing / financial services / IFA
- Strong administration skills
- Experience in administration surrounding finance
- Excellent customer service
- Excellent communicator both written and verbal

This is a unique opportunity not to be missed so get in touch today

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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