Application Specialist

3 days ago

Leavesden Green, United Kingdom Warner Bros. Discovery Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The GO-TECH Portfolio spans across the following key businesses and their back-end operations:

- WB Studio Tour in London, Hollywood and Tokyo
- Platform 9 ¾ Retail Shops, London/Heathrow
- Harry Potter Flagship Store, NYC
- WB Studios Leavesden
- WB De Lane Lea

We are now looking for an Application Specialist to support the successful day to day operational running of the tour and studio businesses, providing the best technical support to ensure that visitors to the tour and production teams at the studios have a seamless experience.

**Please note: This role is based on-site five days per week.**

**Your Role Accountabilities**
- Using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA's
- Work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA's for service.
- Complete regular PCI Audits, being meticulous with details
- Update asset management information
- Assist with regular reviews of user’s access to the various systems at the tour and studios
- Assisting in system upgrades where necessary, lead on the testing for these upgrades, partnering with the business for user acceptance testing.
- In-depth understanding of Business Processes & Requirements and effectively utilising that knowledge for prioritisation and timely resolution.
- Assist with any data protection reviews or requests to remove data as instructed by our legal teams
- Forming part of Service team that support priority issues and on an “on call” basis

**Qualifications & Experience**
- Experience working in an Application Support role.
- Excellent Customer Service Skills.
- Calm under pressure.
- Previous Knowledge and experience of Attractions ticketing systems desirable but not essential.
- Previous Knowledge and experience of Retail POS, Retail Ecommerce and Warehouse Management and Inventory systems system desirable but not essential.
- Experience with scripting languages.
- Experience of working in PCI environment.
- Extensive experience in administration of Cloud Environments (AWS, AZURE), Windows Servers, Virtualization technologies.
- Using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner.
- Work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA's for service.
- Complete regular PCI Audits, meticulous with your detail of this task.

**How We Get Things Done**

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