Permanent Night Concierge

4 days ago

London, United Kingdom PMR Full time

Night Concierge - SE1

**Hours**: 7.00pm to 7.30am, 4on 4off rota

**Salary**: £23,000 - £24,000 per annum

**Duties**:

- Deliver excellent customer service to all residents.
- Conduct regular site patrols to ensure Security of the building is of high importance.
- Greet all residents in a professional and courteous manner.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Report any incidents, problems or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.

**Requirements**:

- Experience in Residential or 4-5* hotels would be desirable.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.

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