Project Coordinator

About Us:
We are a small, dedicated charity committed to supporting parent-carers raising children with special needs and disabilities in a community facing significant economic, social, and health challenges. Our mission is to empower and uplift these families by providing crucial resources, peer support, and coordinated care that addresses their unique needs.

Position Overview:
The Operational Project Coordinator will play a pivotal role in managing and coordinating the various operational aspects of our service within the Cradle to Career project area (North Birkenhead).

Key Responsibilities:
**Referral Management**
- Process and Monitor Referrals: Ensure all incoming referrals are logged, assessed, and processed in a timely manner, maintaining up-to-date records.
- Initial Triage: Conduct initial assessments to determine the level of support required and direct referrals to the appropriate internal or external services.
- Data Management: Maintain accurate and confidential records of referrals and service engagements using our internal record system.

**Stakeholder Engagement**:

- Internal Coordination: Work closely with, coach and support our peer support team to ensure they are informed and equipped to provide appropriate support to parent-carers.
- External Partnerships: Engage and maintain relationships with external stakeholders, including local authorities, health services, educational institutions, and other non-profits, to facilitate coordinated support for our community.
- Communication: Act as the central point of contact for stakeholder inquiries, ensuring timely and clear communication between all parties.

**Support Coordination**:

- Resource Allocation: Coordinate and triage support services, ensuring that resources are allocated effectively and in alignment with the needs of our parent-carers.
- Service Mapping: Develop and maintain a comprehensive directory of available support services within and outside the organisation.
- Crisis Management:Assist in managing crisis situations, ensuring that urgent cases are escalated to the appropriate channels.

**Operational Support**:

- Project Management: Support the planning, implementation, and monitoring of key projects, ensuring they are delivered on time and within scope.
- Reporting: Prepare regular reports on referral outcomes, stakeholder engagement, and service delivery for internal review and funding bodies.
- Continuous Improvement: Identify opportunities for improving referral processes, stakeholder engagement, and overall service delivery.

**Essential**:

- Experience: At least 2-3 years of experience in a similar role within the voluntary sector or other sector driven by public funding, particularly in project coordination, case management, or operational support.
- Skills: Strong organisational skills with the ability to manage multiple tasks and priorities. Excellent communication skills, both written and verbal.
- Knowledge: Understanding of the challenges faced by families with children with special needs and disabilities, particularly in disadvantaged communities.
- Tech-Savvy: Proficiency in using CRM systems, Microsoft Office, Google Workspace and other relevant software tools.
- Interpersonal: Ability to build and maintain strong relationships with a variety of stakeholders.
- Knowledge: Familiarity with local support services and the charity sector's role in addressing inequalities.
- Flexibility: Willingness and tenacity to adapt to changing circumstances and take on additional duties as required.

**Desirable**:
Education: A degree in social work, community development, project management, or a related field.

**What We Offer**:

- Supportive Work Environment: Be part of a passionate team dedicated to making a difference in the lives of parent-carers and their children.
- Professional Development: Opportunities for training and development to enhance your skills and career progression.
- Impactful Work: A chance to contribute to meaningful change in a community that needs it most.

PLEASE NOTE SALARY IS FULL TIME EQUIVALENT AND WILL BE PRO-RATA BASED ON 22.5 HOURS, OUR WORKING WEEK IS 37.5 HOURS

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

Pay: £15,000.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Flexitime
- Health & wellbeing programme

Schedule:

- No weekends

**Experience**:

- Microsoft Office: 1 year (required)
- Organisational skills: 1 year (required)
- Leadership: 1 year (required)
- Time management: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Wallasey, CH45 1LZ

Application deadline: 11/10/2024
Reference ID: POSIC2C
Expected start date: 04/11/2024