Care Co-ordinator

**We offer**:

- Award winning training with access to online and in-person training courses
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We cover Preston and South Ribble, therefore local area knowledge is highly desirable.

**Main duties and responsibilities**:

- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of QCF Level 2 in Health and Social Care / Customer Service Level 2.
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
- To identify and match the most suitable Care Assistants for each package
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.
- Monitoring call monitoring and completing actuals ready for invoicing.

**Qualifications and Experience**
- Experience in a customer service setting, building up relationships - Essential
- Use of a scheduling / HR / recording system - Desirable
- Relevant qualification, such as Business Studies or Social Care - Desirable
- Previous Domiciliary Care experience - Desirable

**Skills and Attributes**:

- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Store discount

Schedule:

- Monday to Friday

COVID-19 considerations:
All Employees are required to carry out lateral flow testing when presenting Covid 19 symptoms and wear full PPE when in a Client's home.

Application question(s):

- How Many Years Care Scheduling Do You Have?

**Experience**:

- providing care: 1 year (preferred)

Work Location: One location