Customer Service Advisor

1 day ago

SouthendonSea, United Kingdom Lifestyle Department Store Full time

We're expanding the team

You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams.

You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, resolving queries, collaborating with our teams / stores to resolve any issues, providing our customers with an exceptional level of service at a time when they need it most. Dealing with and processing online orders

What we're looking for:

- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Building a rapport with customers, get to know their individual needs and put their interests first.
- Use your brilliant sales and communication skills to upsell products. / Provide peace of mind by finding the right solution for every customer.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Previous experience within customer service is preferred but not necessary if you have the right skills.
- CRM Experience is essential
- We have 5 stores in the UK, this role will be based in Southend-On-Sea._

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Southend-on-Sea: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service Advisor

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