Rec/centre Coordinator

1 week ago

London, United Kingdom Pertemps London Full time

**Business Centre Coordinator (Front of House) £28,000 plus Bonus plus excellent Benefits Location - Norwood (SE21)** Excellent opportunity for a Front of House Business Centre Coordinator to join this leading Property Investment company who specialise in Business Centres all over London You will be based at a leading site based in Norwood (Southeast London) This is a unique and dynamic place to work where the company are the home too small to medium size entrepreneurial creative businesses. Ideally your previous Front of House experience will come from ideally a Business Centre, Serviced Office, Private Members Club or High-end Retail sector. **Overview**: You will assist the Centre Manager to pro-actively manage and market the above Business Centre(s): " To assist the Centre Manager and Assistant Centre Manager to pro-actively manage and market the above Business Centre(s). " Providing high levels of customer service at all times. " Ensuring a warm, welcoming, helpful, efficient and responsive reception service for customers, telephone callers and visitors to the Centre. " Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required. **Key Responsibilities**: Customer Service " Provide first class customer service to all customers, and visitors to the Centre. " Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business. " Ensure all day-to-day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction. " Action customer requests for bureau and other services efficiently. Teamwork " Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. " Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required. Marketing and Community " Encourage inter-customer trading events through the company's network and location websites. " Promote the company through customer and public contact. " Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders. " Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies. Administration " To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with companies Policies and Procedures. " To be familiar with the Centre's Administration Procedures, systems, services and customers. " In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s. " Familiarisation with the customer moving in and out procedures. This is an excellent company to work for who value and look after their staff. Excellent career path for the right individual.

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