Business Analyst

2 weeks ago


Birmingham, United Kingdom Sanderson Full time

**Business Analyst - Consumer Duty - Process Change**

**Business Analyst - Consumer Duty - Process Change**

**6 Months Initial (likely extensions)**

**Remote (One day on site every six weeks)**

**Umbrella company only**

A major insurance organisation is on the hunt for a Business Analyst to join their team and contribute to their Consumer Duty Programme. This is a mandatory regulatory project all around treating customers fairly.
- Business requirements
- Process change
- Customer journeys
- Co-support on up and coming work
- Strong BA experience (5+ years)
- Experience around customer experience/customer journeys
- Process change experience
- Financial services experience (Insurance ideally)
- Agile methodology
- Experience of vulnerable customers (Highly advantageous)


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