Resource Coordinator

**Job Location**: Office based - Brighton

**Job Type**: Permanent

**Job Ref**:Resource Coordinator**

**Driving License**: A full UK driving license required.

**Reports To**: Professional Services Manager

Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a **Resource Coordinator**.

With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.

As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.

The core responsibilities within the designated department of** Resource Coordinator**are:

- Identify, organise, allocate and forecast all resources in the Professional Services team to ensure efficient, profitable and timely delivery of a variety of tickets.
- Provide incident and outage response support, and immediately escalate any potential issues leading to variance from forecast.
- Capture all operational adjustments, amendments, and absence/ holidays to ensure accurate real-time reporting.
- Utilise all data sources, current and predicted, to minimise resource overspending and maximise profit.
- Create and release daily, weekly, and monthly resource updates that maintain clear communication and ensure all team members are aware of individual, team, and department performance and availability.
- Give visibility on service delivery risks by working closely with the Operations team and Business Managers any daily activities on upcoming daily activities.
- Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.
- Continued assessment of regulatory and compliance requirements for both Trident and its clients.
- Working to ISO 27001, 14001 and 9001 requirements along with Trident's operating procedures.

**Qualifications and Skills**:

- Excellent communication skills, both written and verbal with a collaborative work ethic that prioritises a human-centred approach.
- Demonstrate a proactive approach to problem-solving and consistently seeks effective solutions.
- Exhibit forward-thinking, considering the broader implications of tasks on the overall business objectives.
- Uphold a high standard of accuracy, quality, and attention to detail in all tasks undertaken.
- Proficiency in scheduling, monitoring, and strategically planning team resource allocation.
- Ideally, possess prior experience in a fast-paced scale-up environment such as a Managed Service Provider, as our company operates with agility and speed.

**Benefits**:

- Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
- Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.
- Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
- ‘Cycle to Work’ scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Click
- Central office location - a 15-minute walk from Brighton train station, 10-minute local bus routes and short walk from local shops, restaurants, and bars.
- “Smart casual” dress code with dress down Friday raising money for the local charities.
- Regular social and team-building events.
- ‘Refer a friend’ recruitment bonus scheme.
- Social spaces in Trident’s office for staff to connect - Bar, pool tables, table tennis, arcade, etc.

We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.