Administration / Customer Service Advisor

2 weeks ago

London, United Kingdom XLN Business Services Full time

Administration / Customer Service Advisor

**Administration/ Customer Service Advisor**

Location: London

**Salary**: £20,000 - £20,000

**The Role**

XLN are pleased to support an Administration/ Customer Service position. We are looking for a driven individual who is able to communicate with confidently with our customers. The role requires you to support other team members and resolve issues our customers may have.

**What’s on offer?**

A great opportunity to gain extensive knowledge of the XLN Pay product, working within a team that processes high quality sales and delivers excellent customer service.

**Duties**
- Escalate issues with suppliers where orders do not progress correctly
- Check queries and orders that you have been given specific responsibility for.
- Feedback to customers where orders require additional information.
- Deal with any service issues that customers may call regarding.
- Document any system defects that have not already been reported.
- Communicating with internal and external suppliers to resolve provisioning queries.
- Manage the renewals supply and logistics process, and associated reporting.

**Experience/qualifications and skills required**:

- Ability to multi-task, motivate and support other team members.
- Ability to work under time and completion deadlines.
- Take responsibility for own actions and development.
- Actively build positive relationships with service providers and merchants.
- Willingness to take on additional tasks as and when required.
- Good role model, leading by example across the core team and linked departments.
- Ability to work without management.
- Good telephone/customer service skills
- Professional telephone manner
- Previous knowledge of merchant services is beneficial but not mandatory

**The Company**:
From a start-up back in 2002 XLN has grown into one of the biggest telecoms companies and one of the more successful companies in the UK. We have been backed by 3 prominent Private Equity firms since 2008 until this day and we continue to be as ambitious as we were at the beginning.

We won not one, not two but THREE awards at the 2021 UK Business Awards XLN is still founder led and we believe strongly in building our business around great people. We only promote from within and work hard to provide quick progression and career opportunities to all employees equally.

IND2

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