Summer Visitor Experience Assistant

1 week ago

Windsor, United Kingdom The Royal Household Full time

Household / Department- Royal Collection Trust
- Location- Windsor Castle
- Contract/recruitment type- Summer position
- Start date- March 2025
- End date- September 2025
- Starting salary- £2.60 per hour
- About the roleWindsor Castle welcomes visitors all year round, offering a unique chance to explore the world's oldest and largest inhabited castle.

Our Visitor Experience Assistants are grouped into three key areas: Visitor Services, Admissions and Retail. Each area is integral to delivering world-class service and enhancing the experience for visitors from around the globe.

With these exciting roles, you'll have the opportunity to showcase your exceptional customer service skills while contributing to Royal Collection Trust’s charitable mission.

Enjoy a fulfilling summer job in a truly historic setting

**Admissions Assistant**

As the first point of contact for visitors, you’ll guide them through their booking, provide information about the Castle and ensure they have everything they need for their visit.
- Key Responsibilities_**:

- Process ticket sales efficiently in person at our ticket counters.
- Use online system to manage bookings and provide accurate visitor information.
- Upsell items such as souvenir guides, tours or charitable donations where appropriate.
- Support the security search process, creating a safe and secure environment for visitors and staff.

**Retail Assistant**

Working across our shops and sales points, you’ll help to deliver a seamless shopping experience for thousands of customers.
- Key Responsibilities:_
- Greet customers and provide knowledgeable advice on our range of products.
- Help your team reach sales targets while delivering an exceptional customer service.
- Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.

**Visitor Services Assistant / Warden**

Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from welcome to goodbye.
- Key Responsibilities_**:

- Welcome visitors, answer questions and provide information about Windsor Castle and its history.
- Ensure the safety and security of visitors and the site.
- Monitor visitor flow, support access requirements and audio guide distribution.

**Contract options and hours**:

- Full-time contracts guarantee a minimum of 500 hours, with 5 working days per week. Part-time roles are also available, working 3 to 4 days per week. Both contract types include weekend shifts and occasional evening work.

**Further information**
- About you**Essential criteria for all roles**:

- A commitment to providing exceptional customer service.
- Good communication skills, a welcoming attitude and a love of interacting with a wide range of people.
- At your best working as part of a team.
- Able to work flexibly and adapt to different demands in a busy environment.
- Able to remain accurate and pay attention to detail when processing information.
- Able to show initiative to provide solutions to problems.
- Benefits**What we offer in return**:
Competitive pay of £
- 2.60 per hour
- Complimentary lunch during your shift
- Full training, integrated into your contract period
- The opportunity to join a large, friendly, and sociable team
- Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops

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