Full Time Hotel Reservations

2 weeks ago

Carnoustie, United Kingdom Carnoustie Golf Hotel and Spa Full time

We are looking for an enthusiastic Reservationist to join our expanding team. This role will be shift work between the hours of 8am to 8pm to help cover a 7 day operation, with a commitment of 2 weekends every month.

As part of our Reservations Team, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.

A full job description will be given at the interview, but some main responsibilities will include:

- Answering Switchboard Telephone Calls
- Efficiently handle all general enquiries, including dinner reservations, golf bookings, spa bookings etc.
- Accurately administer all reservations, ensuring all details are accurate before guest arrivals.
- Assist the reception team during busy periods and holidays, checking guests in and out of the hotel.
- Take ownership of specific events or groups throughout the year, being the point of contact for all enquiries.
- Previous experience in a similar hotel reservations / reception role.
- Passionate Customer service experience an asset
- Must possess a professional appearance
- Ability to work in a fast paced environment
- Must be able to work as part of a large team and as an individual.
- Must be able to problem solve and think on your feet.
- Computer Literate in Microsoft Programs Including Outlook, Word and Excel
- Highly responsible and reliable.
- High level to attention to detail with the guests overall satisfaction always in mind.
- This role is shift work and will involve a commitment of 2 weekends a month. Shifts will vary times from 8am to 8pm and applicants must be able to travel to and from work around these hours.
What we offer:

- Rate of pay from £9.90 to £10,50 based on experience.
- Staff uniform
- Staff meals
- Free use of leisure facilities
- Discounted hotel rates at Bespoke Hotels
- Pension contribution.
- Opportunities to learn and earn with SVQ qualifications.
- Long service benefits.

We are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £9.90-£10.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability
**Experience**:

- Hotel reservations: 1 year (preferred)

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