Support Service Worker

**Join us as a Support Service Worker at Thirteen Group**

**Role Overview**:
**Thirteen Group** is on the lookout for **a Support Service Worker for 33 hours per week**to**join our young parents supported housing service at Anna Court, Hartlepool.

We offer support for young people and young parents aged 16-25 who are living in their own rented home and need some extra assistance to help them manage. Anna Court has six flats along with a range of communal facilities, and you’ll be based in the office right at the heart of this scheme.

Working across a three-week rota, you'll cover our operating hours of 9am to 10pm on weekdays and 10am to 8pm on weekends. You’ll work one in three weekends, but you’ll be compensated with Thursday and Friday off before your weekend shift. Our service operates 365 days a year, so there will be an expectation to work some bank holidays.

**Thirteen Benefits**:

- Salary - £21,197.60 pro rata per annum (FTE £23,737)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holiday
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer)
- Simply Health save money on common health expenses and get access to health and wellbeing support services
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave

**Key Responsibilities**:

- Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
- Provide support to our customers in a flexible and person-centred way. You’ll identify their goals through individual support plans.
- Offer support to young families support to be able to live more independently.
- Run activities such as money management and budgeting, cooking, as well as indoor and outdoor games and hosting residents’ meetings. We’ll give you the creative freedom to provide positive outcomes for our customers.
- You'll have the opportunity to pick up additional hours on a relief basis. By working across other supported housing schemes, you'll gain insight into other parts of the business and create strong working relationships across teams.

**About You**:

- Experience of supporting vulnerable client groups, along with a good understanding of adult and child safeguarding and the complexities that it might bring.
- Able to prioritise your workload and supportive in a non-judgmental way.
- Emotional resilience and the ability to deal constructively with challenging behaviour.
- This role involves lone working, so you’ll be able to thrive in your own environment, as well as part of a team.

**Why Thirteen Group?**

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Matthew Trueman, Care and Support Manager (Supported and Extra Care) on 07717 422983 for an informal discussion.

**Are You Ready for a Rewarding Challenge?**

Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community

**As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.