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Theatre Ushers for Every Brilliant Thing @sohoplace
2 weeks ago
Front of House Assistant
Job description
**Department**:Front Of House
**Responsible to**:Theatre Management
**Key internal contacts**:Theatre Management,
Theatre Supervisors,
Box Office,
**Stage Department,
Electrics Department
About Nimax Theatres
Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.
We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.
About the role
The Front of House Assistant role is primarily evening and weekend shift work. It will be 8 shows a week with shifts being approximately 3.75 hours each.
Performance Schedule:
- This will vary so applicants will be told on offer and acceptance._
Key duties and responsibilities
Health and Safety
- Participate in all required safety and security training, including regular drills.
- Participate in and comply with arrangements laid out in the Company’s _Health and Safety Policy_, and any relevant method statements, risk assessments and policies.
- Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation plans, and attend regular training and drills for emergency procedures.
- Assist audience members or other building users who have become unwell or are injured, utilising trained first aiders where required.
- Conduct safety and security checks as instructed, ensuring any relevant paperwork is completed accurately.
- Provide suitable assistance, where requested, to audience members with accessibility requirements, including operation of any relevant access equipment (following suitable training).
Customer Experience
- Provide an excellent customer experience for every audience member, in line with the Nimax Theatres experience standards.
- Ensure the theatre remains clean, hygienic, and is always immaculately presented.
- Maintain up-to-date knowledge of the theatre, commercial operation, and the current production in order to effectively answer any queries from audience members.
- Proactively direct audience members to key locations including the auditorium, bars, and toilets. Make announcements and provide information and updates as requested.
- Proactively identify and help audience members who require assistance. Resolve minor issues and complaints, ensuring that more serious matters are escalated to supervisors or management.
- Conduct accurate and thorough ticket checks. Help audience members to locate their seats.
- Re-seat patrons to alternative seats as directed by the theatre Box Office.
- Seat audience members who arrive late discreetly, and in line with the guidelines of the current production.
- Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.
- Monitor the auditorium throughout the performance to ensure audience members are safe, that the current production’s filming and photography policy is adhered to, and that any disruptions are kept to a minimum.
- Assist any audience members needing to leave and re-enter the auditorium during the performance, ensuring their safety and minimizing disruption.
- Assist Theatre Management with any functions, events, VIP visitors etc. when necessary.
Commercial
- Proactively sell drinks, confectionary, programmes, ice cream and merchandise to audience members, to ensure they make the most from their visit.
- Prepare drinks to a consistently high standard, in line with specification given.
- Ensure sales areas are well-stocked and presentable at all times.
- Make audience members aware of any current promotions, and upsell where appropriate.
- Ensure all sales are accurately processed through the relevant EPOS system (till, card machine).
- Maintain strong knowledge of full product range, including varieties and allergen information.
- Participate in all stock control processes, including stock rotation, regular stock counts, deliveries, and transfers.
Legal
- Ensure that the Company complies with the Weights And Measures Act, licensing, and trading standards laws, including accurate completion of ‘Authorisation to sell alcohol’ paperwork upon employment (if aged 18+).
- Thorough enforcement of the Company’s ‘Challenge 21’ policy when selling age-restricted items.
General
- Assist in the ongoing training of new staff members, as requested by Theatre Management.
- Carry out any other duties as reasonably requested by Theatre Management.
- Comply with the Company’s dress code.
- Actively work to reduce waste through environmentally-conscious working practices.
- Adhere to all Company policies and procedures outlined in the Staff Handbook and contract of employment.
This job description is not an exhaustive document but reflects the current position and
