Carer Experience Lead

Main Duties and Responsibilities Contribute to developing and delivering strategic and operational objectives related to carers, including the Trusts ongoing membership and accreditation with the Triangle of Care. Identify and develop ways to gather carers' and patients' experience and engage them in co-design and improvement work including coordinating and hosting forums. Support carers' engagement in involvement opportunities and improvementinitiatives across our Trust, providing them with support in these activities. Manage the development and delivery of our Trusts Carer AwarenessTraining, ensuring it remains co-produced and co-delivered.
Oversee the production of datasets related to carer experience and use thedata to inform improvement and transformation work. Support carers' involvement in our Trusts implementation of the Patient and Carer Race Equality Framework. Support the ongoing development of recording carer input in our electronic patient records. Analyse complex documents, such as national policy/consultation documents,and identify recommendations for our Trust.Relationships Provide ongoing support to patients, their families, carers, and the public who wish to be more actively involved in our carer workstream Develop relationships within our localities to support our Trusts engagement with unpaid carers and engage carers from diverse communities and services.
Establish and maintain relationships with carer support services andcommunity groups, involving them in our Trusts work. Promote and facilitate collaborative working with other local agencies whenworking with service users and carers. Maintain effective relationships with key staff responsible for involving carers in care delivery within our services. Create a culture of learning from carers, seeking their feedback, and engaging them in our Trusts improvement and transformation work.
Work effectively with colleagues, including our Communications Team, to share carer messages, updates, and opportunities. Leadership Be a champion for the involvement and engagement of unpaid carers across our Trust. Be an enthusiastic and available resource for colleagues, supporting and motivating staff members with knowledge about the Triangle of Carestandards and our Trusts approach to involving and engaging unpaid carers. Attend and represent our Trust at external meetings related to our carer agenda, including regional and national Triangle of Care and carer forums.
Promote and facilitate collaborative working with other local agencies when working with service users and carers. Communication Attend and contribute to relevant internal and external meetings, conveying information in a way that overcomes barriers to understanding or agreement. Prepare written reports. Maintain effective communication with your line manager.
Use interpersonal and communication skills effectively in meetings andforums where people may express different views, managing conflict andenabling change. Communicate appropriately to the audience, considering their background, culture, and understanding of the matter. Planning, Organisational, and Administrative Skills Lead improvement projects, as agreed and supported by your line manager, using project management skills. Manage costs and payments for lived experience participation, events, and materials within an agreed budget Work collaboratively in developing and implementing our Trust-wide carerprogram, involving all key stakeholders.
Maintain project plans for clear, concise reporting of progress and shared understanding among all involved. Use excellent IT skills and knowledge of software packages for managing projects, data collection, presentations, and producing leaflets and posters.