Patient Services Administrator

11 hours ago

Corsham, United Kingdom Pharmaxo Full time

**Patient Services Administrator**

**_Commit to excellence.Join our team “Where patients come first”._**

**About us**

Pharmaxo Pharmacy Services Limited is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.

The compounded drugs used in its drug services are provided by its sister company Qualasept Ltd t/a Bath ASU, which also produces over 3,000 aseptically compounded injectable pharmaceutical products each day for hospitals and patients across the UK who arefighting cancer, living with chronic illness or in need of pain relief.

We are looking for someone that is passionate about making a difference to patient lives, dedicated to improving company processes, has a drive to be an expert in what they do, wants to be part of our fantastic company community and is as committed to theircareer training and progression as we are. Do you have the qualities that we are looking for? If so, you could join our friendly and dynamic team.

**The role**:
We are looking to recruit Patient Services Administrators to support our homecare team, being an essential point of contact with patients or their representatives.

Working Hours for this role will be 37.5 per week, worked between 08:00am & 20:00pm Monday to Friday (including Saturdays on a rota basis).

You will be responsible for participating in the management of patients receiving homecare, this will include:

- You will schedule deliveries to patients via 3rd party subcontracted logistics
- You will maintain accurate electronic records of calls to and received from patients within the Pharmaxo Patient Management System
- You will maintain documentation including patient registration forms and prescriptions
- You will perform accuracy checks upon receipt of prescriptions and other referral documentation
- You will oversee the actively management of prescription requirement from referring centres
- You will handle patient and customer queries
- You will schedule nurse attendances when required to administer medicines in the home
- You will direct inbound telephone calls from healthcare professionals to the relevant operational department within Pharmaxo
- You will always maintain patient confidentiality

**About you**

Pharmaxo believe in developing their staff, which is why it is important to ensure anyone joining the team have the following skills and attributes:

- Excellent communication skills
- Attention to details
- Maintain and comply with all aspect of Data Protection
- Excellent work ethics
- Good Time management
- Computer Literate
- Able to follow procedure
- Self-motivated

**In return we can offer**:

- Salary £19,344 per annum
- 29 days holiday (including bank holidays) increasing to 34 days with service
- Company bonus scheme upon successful completion of probation
- Generous Pension scheme
- Life Assurance
- Additional non-contractual benefits including free breakfast, fruit and outdoor gym

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