IT Solutions Specialist

**Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for it’s employees? Mott MacDonald is a global consultancy whose people do exactly that.**

**Responsibilities**:

- Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to;
- Servers both Cloud based & Physical hardware
- Virtualization technologies (Hyper-V, VMWare)
- Azure storage
- Enterprise Storage Management (Netapp)
- Cloud integrated storage (including Talon)
- Backup technologies including Commvault and ASR
- DFS
- Server Operating systems
- Provide Incident, Problem, Change, Knowledge, Event Management, Monitoring and Request Fulfilment capabilities within the Infrastructure Team.
- Management of all relevant documentation including Global and local network diagrams, technical documentation, high-level and low-level solution design documents, Knowledge documents, procedure documents, change control, test plans and transition plans.
- Continuous Service Improvement - Benchmarking, performance monitoring ensuring that all infrastructure and services are configured/managed to optimum levels.
- Acts as 4th Level escalation point of contact with regards to Change, problems and incidents and see them through to resolution, managing suppliers where required.
- Assists with the configuration management and auditing of all infrastructure Services.
- Produce detailed documentation and conduct knowledge transition to other teams as required
- Acts as SME as part of project team for IT project delivery.
- Provides solution and architecture solution designs.

Accountabilities:

- Perform effective Incident, problem and change management functions with regards to assigned services
- Performs day-to-day activities and checks as part of the on-going maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implemented
- Escalation into suppliers as and when required
- Maintains and manages full lifecycle for compute and storage components both physical and cloud
- Performs auditing of Infrastructure both physical & cloud
- Delivery of end to end delivery of technical change. This could be in the form of Projects, Continuous Service Improvements, Enhancements, Implementations and Technical refreshes
- Ensure that effective system performance/capacity monitoring for all compute and storage services
- Participate in/host post implementation/major incident reviews

Key Performance Indicators
- Infrastructure availability and mean time between failures
- Response times to issues/mean time to repair
- Service continuity test success
- Policies, procedures and other related documentation are up to date for team’s services
- Continual service improvements
- Provides accurate and punctual regular and periodic reports, as required
- No significant security breaches and audits report have appropriate security measures
- Project deliverables
- SLA achievement for incident, request, problem and change

Qualifications & Education
- Educated to degree level in a related technology or engineering field, or relevant industry experience
- Azure Based Certification
- Other relevant professional IT Certifications (desirable)

Knowledge and Experience
- In-depth understanding of Windows Server 2012/2016/2019 and clustering with Hyper-V
- Firm understanding of Microsoft storage principles, clustering and technologies including NTFS, SMB, Storage Pools, Tiered Storage, iSCSI, MPIO, Dedupe, Stretch and Geo-Clustering, Windows Containers, HA
- Dell PowerEdge Server Infrastructure or similar vendor
- Dell / EMC SC Series Storage or similar vendor
- Solid understanding of NAS, SAN and other storage technologies
- Patching & Vulnerability Management (WSUS)
- PowerShell Scripting
- Good understanding of Active Directory, DNS, WINS, DFS, GPO
- Firm understanding of network technologies, IP v4 / Subnetting
- Excellent understanding of Intel and AMD chipset roadmaps and server infrastructure
- Solid current working knowledge of IaaS & Storage services within Azure including Blob, Disk and Table storage.
- Solid understanding of backup technologies and approaches
- Azure ASR and Backup and synchronisation of data between on premise and cloud solutions
- Experience analysing, troubleshooting, and providing solutions for technical issues
- Demonstrable experience of building strong and productive relationships with key business customers
- Able to communicate up and down the management chain, providing the appropriate message to the audience
- Supporting peers. Mentoring junior infrastructure engineers and contributing to a cohesive team

Personal Attributes
- Excellent understanding of change management within a medium or large org