Reconciliations Supervisor

**Please note this position is being recruited under the SMCR regime.**

**This position can be located within any of the Canada Life UK offices including Potters Bar, London, Isle of Man and Bristol**

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Purpose**

Managing custody and cash reconciliations for all invested assets. Provide effective, efficient and scalable reconciliation services to the insurance and investment businesses as well as other group companies and third party clients in respect to AssetsUnder Administration of c£35bn. In future will become responsible for managing client monies in compliance with the FCA’s client Asset Sourcebook (CASS).

The nature of the work focuses on accountability to ensure that all regulatory rules are and SLA’s are met with respect to reconciliation services and ensuring operational efficacy for these activities by the Investment & Finance Division.

There has to be a proactive approach to resolve breaks timely, especially where there are customer impacts, together with a strong focus on process improvements to achieve better customer outcomes.

The role is also required to cover fundamental needs of the team - adequately oversee, train and motivate the junior members.

**Key Accountabilities**:
1) Manage and develop the Investment Operations Reconciliations team ensuring high quality, professional services are provided to all external and internal clients.

2) Manage the delivery of professional Investment Operations Reconciliation services in a controlled and timely manner and in compliance with internal procedures / policies and other related regulatory requirements.

3) Produce appropriate Operational performance indicators (KPI’s & KRI’s), Balanced Scorecard data and management information to drive improved performance.

4) Support effective risk management, maintaining a strong risk culture and operating in line with Canada Life’s risk strategy, preferences, policies and processes.

5) Ensure external operational relationships are appropriately managed and maintained and build collaborative working relationships with other internal areas.

6) Provide technical expertise and oversee the supervision, training and development of the reconciliations team.

7) Maintain inputs into ICOFR, RCSA and policy attestation, processes and meet both internal and external audit requirements.

8) Ensure change is managed effectively in the area including strategic, regulatory and operational change through appropriate change control processes.

**Desired Knowledge / Experience / Skills**
- Experience of supervising bank account and asset (OEICS, equities, insured funds) reconciliations for an investment services company ideally in compliance with CASS requirements.
- Demonstrable understanding of CASS requirements, able to train a team in these requirements and to effectively manage and monitor reconciliation activities, troubleshooting and recommending course correction where appropriate.
- Ability to equally work autonomously and in partnership with IFS teams to consistently meet operational and regulatory requirements in compliance with all group policies and controls.
- People Leadership Skills - The role will involve Managing a team of experienced professionals, so effective analytical, organizational and decision making skills are required.

**Qualifications**:

- MINIMUM / ESSENTIAL_
- Experience in bank account and asset reconciliations in varied teams and/or complex operations
- IDEAL_
- Demonstrable experience working for a platform or insurance company in a reconciliation supervisory/manager role with CASS compliance responsibilities
- Passed all Modules of IOC Exams

**What you’ll like about working here**

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the supportyou need with your personal and professional development.

**Diversity and inclusion**

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences