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Service Support Supervisor

3 weeks ago

Manchester, United Kingdom Edina Full time

**Service Support Supervisor**
Manchester (with hybrid working)

**About Edina**

Established in 1985, Edina is a leading international power generation specialist, delivering low-carbon, cost-effective energy and battery storage solutions. Using diverse fuel sources like biogas, natural gas, and landfill gas, Edina supports clients in improving energy efficiency, reducing emissions, and achieving net zero goals.

With over 200 professionals and global operations, we combine innovative technology, in-house manufacturing, and strong customer values - sustainability, flexibility, and integrity - to provide reliable, tailored power solutions and exceptional after-sales support across public and industrial sectors.

We aim to build long-lasting partnerships with our customers in support of their project requirements to deliver market-leading power generation solutions to reduce energy costs and guide our clients through the transition to net carbon zero.

Backed by a dedicated in-house manufacturing division, skilled professionals, and a proven track record across public and industrial markets worldwide, we cover the full spectrum, delivering reliable, forward-thinking power generation solutions with an after-sales service.

We are currently seeking to appoint a Service Support Supervisor to join our team in Stockport, Manchester on a full-time, permanent basis.

**The Benefits**
- Competitive salary
- 25 days’ annual leave plus bank holidays and public holidays
- Enhanced Holiday Entitlement based on length of service
- Company pension scheme with attractive employer contribution percentage
- Company vehicle
- Private healthcare scheme
- Life Insurance
- Employee Assistance Programme
- Cycle to Work Scheme
- Career development opportunities
- Continued investment in employee training to further enhance knowledge, expertise and creativity

This is an exciting opportunity for a qualified engineer with strong supervisory experience to join our pioneering organisation.

You’ll have the chance to take the lead in delivering high-performance maintenance operations that help power critical energy infrastructure across the UK.

What’s more, you’ll become part of a knowledgeable, collaborative team with access to ongoing training, career development, and cutting-edge technology, all while helping drive a cleaner, more energy-efficient future.

**The Role**

As a Service Support Supervisor, you will oversee the efficient scheduling, diagnosis, and delivery of service operations for gas and diesel engine installations.

Your primary focus will be to maintain high performance across all contract engines while supervising engineers and service teams to deliver cost-effective, reliable service.

You will co-ordinate all planned and reactive maintenance activities, supporting engineers both remotely and on-site with fault diagnosis and resolution.

Additionally, you will:

- Manage the day-to-day operations of the service team
- Ensure service operations are delivered efficiently and meet customer expectations
- Monitor and control operating costs in line with commercial targets
- Maintain strong relationships across the parts and service organisation
- Track contract and job profitability and provide regular performance updates

**About You**

To be considered as a Service Support Supervisor, you’ll need:

- At a minimum, an ONC, NVQ Level 2 or City & Guilds Level 2 qualification in mechanical/electrical engineering or motor vehicle studies or equivalent
- A minimum of two years’ supervisory experience
- To be a time-served technician in a mechanical/electrical discipline
- To be a competent technician with considerable skills and in-depth knowledge of gas/diesel engines
- Effective IT skills and competency in the use of Microsoft Office Packages
- A full, valid driving licence

Hours of Work: Monday - Thursday 8.30am - 5.00pm and Friday 8.30 am - 4.00 pm.

This role will involve weekend work and possible out of hours work. You will be required to participate in an established 24 hour callout programme based on a rota system.

Edina is an equal opportunities employer.

Other organisations may call this role Service Supervisor, Maintenance Supervisor, Service Delivery Supervisor, Engineering Services Supervisor, Operations Supervisor, Technical Support Supervisor, Planned Maintenance Supervisor, or Service Operations Team Leader.

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: SSS5770725GB