Ict Level 3 Apprentice

1 week ago


Romsey, United Kingdom QA Ltd Full time

**Employer description**:
Alpha Scan are an established and trusted IT Managed Service Provider based in Romsey, Hampshire specialising in the provision of IT, Telephony and Cloud Services to businesses of varying sizes and sectors for over 30 years.

Flexible, affordable and pro-active IT support drives our business forward year on year and offering turn-key solutions is at the very heart of our growing success and long term presence within the South of England.

**Overview**:
You will have the opportunity to gain valuable skills and experience as you complete a IT AWS Cloud Support Specialist - Level 3 Apprenticeship.

**Salary**:
£14,000 per annum.

**Duties**:

- Configuring laptops and desktop for client deployment
- Dealing with 1st line support via triaged support tickets
- Engaging with clients on the phone for support and deployment purpose
- Escalating triaged calls to 2nd and 3rd line support
- Attending necessary internal meetings on client projects
- Dealing with license management from various vendors

**What we are looking for**:
**Personal qualities**:

- Positive mental attitude
- Willing to go the extra mile
- Hardworking
- Resilient
- Passion in IT

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Future prospects**:
Once the apprenticeship is successfully completed, there is a possibility to gain full-term employment.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



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