Contact Centre Administrator

4 days ago

Dartford, United Kingdom Sureserve Full time

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

**Role**

The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction

- Scheduling jobs with customers across multiple contracts.

- To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.

- Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.

- Answer customer queries and take ownership of any issues arising through to completion.

- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.

- All associated ad-hoc administrative duties.
- Previous administrative experience, preferably from a social housing/construction background

- Able to provide a high level of courteous, professional customer service

- Proficient in MS Office, in particular, Outlook and Excel

- Good written and verbal communication skills

- Flexible attitude with strong organisational skills

**What we can offer you**

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

- 37.5 hours per week contracted with summer/winter hours

- Competitive salary

- Contributory Pension scheme

- Life assurance

- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

- Sureserve Benefits Hub, accessing over 1000’s retail discounts

- Virtual GP service, 24/7, 365 days, available for employees and your immediate family

- Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

- Bike2Work scheme

- Home & Electronics - salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments

Pre-employment checks

  • Contact Centre Administrator

    6 days ago

    Dartford, United Kingdom Sureserve Full time

    Contact Centre Administrator – Sureserve Sureserve Group provides market‑leading compliance and energy services across the UK, with 4,000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the social housing sector across London and the South East, supporting domestic gas, commercial gas, renewables and...

  • Contact Centre Administrator

    1 week ago

    Dartford, United Kingdom Sureserve Full time

    The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and...

  • Contact Centre Administrator

    1 week ago

    Dartford, Kent, United Kingdom Sureserve Full time £24,000 - £60,000 per year

    The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical...

  • Out of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Stannah Full time

    Job Description Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office. This job will...

  • Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Rydon Full time

    Overview: Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre has an opportunity for a Team Leader to join us on a permanent full time basis. Our Contract centre in Dartford, Kent is full of outgoing and friendly people. Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception...

  • Out of Hours Contact Centre Team Leader

    1 week ago

    Dartford, United Kingdom Stannah Group Full time

    Company Description Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a...

  • Contact Centre Team Leader

    6 days ago

    Dartford, Kent, United Kingdom Rydon Full time £40,000 - £70,000 per year

    OverviewRydon's dynamic, supportive and fun inbound Contact Centre has an opportunity for a Team Leader. Our Contract centre is in Dartford, Kent and the position would be offered on a hybrid working basis, 4 days in the office and 1 day per week from home. It's a fun and sociable office which promotes an inclusive culture. Every successful customer service...

  • Call Centre Administrator

    6 days ago

    Dartford, United Kingdom K&T Heating Services, part of the Sureserve Group PLC Full time

    **Job description** K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 170,000 properties across London and surrounding postcodes. Our call centre department is expanding and we have an exciting opportunity for an administrator to join the team in our new Dartford...

  • Out of Hours Contact Centre Team Lead

    1 week ago

    Dartford, United Kingdom Stannah Group Full time

    A manufacturing company in Dartford is seeking an Out of Hours Contact Centre Team Leader to manage a small team providing customer support outside regular hours. The role involves resolving queries, monitoring performance, and ensuring effective service delivery during evenings, nights, and weekends. Ideal candidates will have proven leadership experience...

  • Customer Centre Administrator — Flexible Hours

    6 days ago

    Dartford, United Kingdom Sureserve Full time

    A leading service provider in Dartford is seeking a Contact Centre Administrator to deliver high-quality customer service across multiple contracts. This role involves scheduling jobs, managing client queries, and performing administrative tasks. The ideal candidate will have previous administrative experience and proficiency in MS Office. Offering...