Change Manager

6 days ago

Manchester, United Kingdom Advantage Resourcing Full time

Job Title: Change Manager
Permanent
Location: Manchester

**Salary**: Negotiable
Advantage Resourcing are working in partnership with a growing Technology company who are currently recruiting a Change Manager who can offer experience in being responsible for the management of change activity on the organisations production systems.
*Receive, process and sanity check all requests for change (RFCs) and filter for relevant governance Committee as appropriate
*Confirm categorisation of RFCs (confirmation from Change Committee and other boards, as applicable)
*Accept and/or reject all non-commercial, high risk/impact changes and maintain log of justifications.
*Request, where necessary, Preliminary Risk and Impact Assessments (RIA) from Service Providers, Service Users and the organisations internal teams, for high risk/impact changes and/or commercially sensitive RFCs and RFCs that are likely to require DetailedRIA(s)
*Provide RFC summary report for Change Committee. Progress RFCs as directed, post meeting
*Request detailed risk and impact assessments from key RFC stakeholders (Service Providers, Service Users, internal, other) - based on RFC information and Change Committee
*Provide RFC summary reports and agenda for Change Committee (CAB) and Change Board and distribute to all interested parties in advance of meeting, identifying key stakeholders for attendance
*Advise the organisations User (client) communities with rationale and impact of Change, adhering to established notification windows.
*Ensure that disruptive, cumulative change activities never breach 6 hours of maintenance pcm, as set out in the Smart Energy CodeConvene and co-ordinate urgent organisation CAB meetings for all emergency changes
*For significant and major category RFCs, liaise with the organisation & Service Provider Release, Test and Project managers (via project requests)
*Co-ordinate with the Service Provider project managers key project milestones and deliverables, as part of the progress of RFC through workflow
*Analyse change records to determine any trends or apparent problems that occur, seeks rectification with relevant parties and produces regular and accurate management reports.
Skills required:
*ITILv3 qualified (or experienced)
*Change Management Experience essential
*Experience of release/change management in IT environment using external suppliers is fundamental to this role
*Process Management
*Design and management of release governance
*Stakeholder management and communications
*Project Management
*Experienced user of Service Management tools
*Previous telecoms and/or energy sector experience
*Experience of managing change in a heavily regulated environment
*Operational Change Management
*Major Releases
*Proactive and Self-sufficient
Reference: 845311
Advantage Resourcing is a service driven recruitment consultancy.

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