Patient Services Administrator

16 hours ago

Norwich, United Kingdom PrimaryCareCareers Full time

**About the Role**: Lawson Road Surgery has an opportunity for a patient services administrator to join our team on a part-time basis, for 19.5 hours per week, on Monday, Thursday and Friday. There is more to our patient services administrator roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed The main responsibilities of the role include: - Greeting and directing all patients. - Making appointments. - Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. - Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. - Advising patients of practice procedures. - Registering new patients. - Accurately maintaining patient database and records, photocopying, filing and scanning. - Answering the telephone promptly. - Excellent communication skills, with a clear and polite telephone manner. - Ability to work in a polite, confidential and discreet manner, respecting patients at all times. - Experience of working with the general public, being sensitive and empathic in distressing situations. - Confidence to work as part of a team and ability to "think on your feet". - Strong IT and administration skills. - Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. **About Us**: We are a friendly and patient-focused GP organisation located in Norwich with approximately 8.700 patients Our team is dedicated to providing high-quality healthcare services to our community. We are active training practices, teaching medical students, currently years 3,and 5 as well as module 4D and ST3. Our benefits include the NHS pension scheme and free onsite parking. **Disclosure and Barring Service Check

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