Process Analyst Visio/documentation Creation

1 week ago

Birmingham, United Kingdom Lorien Full time

**Process Analyst/Technical Author(Visio/Documentation Creation)**

Lorien are currently for Process Analyst/Technical Author to work with a leading IT Global consultancy who are looking for a Service Delivery Manager. This will be on an initial 3-month contract basis, remote working but may require the odd travel to Birminghamor Stevenage and will be Inside IR35

The successful Process Analyst / Technical Author will have proven experience of mapping functional/non-functional as-is'/to-be' business or IT processes and Visio to support the design, selection or delivery of new processes or IT solutions within an OperationalDelivery function.

There is a requirement to retro-author Processes & documentation for existing Operational Services that are in place which would require consolidation of technical design documentation and documenting into Operational Artefacts to ensure an optimum set ofdeliverables

Key skills and responsibilities:

- Experienced Business Analyst with exposure to a diverse range of business domains
- Extensive experience with business process modelling and documentation. (As is and To be / As-is To-Be) with Strong process mapping experience
- Data analysis: analysing data uses, sources and quality requirements (eg validation requirements) with the ability to Collate information and data from difference sources into one source
- Previous experience of authoring business, functional and technical requirements and specification documents, including translating technical language to non-technical stakeholders
- Working in an IT based environment in large, shared services organisations.
- Extensive experience gathering requirements, writing specifications and developing compelling and well-presented recommendations (including user stories and under agile processes)
- Experience in Articulating problem statements (including user stories and under agile processes)
- Able to evidence high quality outputs in multiple formats according to audience need
- Excellent client facing skills, comfortable engaging at Stakeholder level
- Excellent influencing and negotiating skills

Deliverables/Outcomes:

- Process Cards & Operational 'Guardrails' including operational artefacts defining operational acceptance and what it needed to 'commission' the Services
- Revised Format for operations and maintenance guides
- Working understanding of DevOps and DevSecOps

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