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Experienced Client Care Advisor/receptionist

2 weeks ago

Kingston upon Hull, United Kingdom Vets4Pets Full time

Experienced Receptionist/ Client Care Advisor

Part Time - Hull Anlaby Vets4Pets

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Hull Anlaby Vets4Pets practice. We are looking for an experienced Client Care Advisor/ Receptionist to join our friendly team. Our team is made up of 4 Vets, 4 Nurses and 4 Receptionists.

About the role:
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Previous experienced is required

This is a part-time, including 1 in 4 Saturdays.

About you:
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.

You are calm, attentive and always focus on the clients' needs.

You will bring enthusiasm and drive to your role.

Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

We are an equal opportunities employer.

Location: HU10 6RJ