Band 4 Patient Pathway Co-ordinator

2 weeks ago

Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

Admissions Officer
Barking havering and Redbridge NHS Trust

Applications are invited from enthusiastic, motivated and conscientious individuals with excellent interpersonal skills for this interesting and busy post.

As a member of the Admissions Team, you will be the first point of contact for patients to the Department and responsible for the administration of the waiting list for designated specialty areas. You will be responsible for booking surgical procedure for patients for a designated specialty/specialties in line with clinical priority and waiting time targets.
The Patient Pathway Co-ordinator (PPC) - (Admissions Officer) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs. Ensuring patients are receiving treatment within the national waiting time standards.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

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