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**Job description** Warm & Engaging** - Confidence to build effective team relationships; - Ensuring you are aware and committed to the common goals and values of the company; - Be clear and concise in our verbal and written communication; - To take into account at all times who they are interacting with; - Understand it’s not what we say it’s what people hear that really matters; - Develop positive relationships with peers, colleagues and customers as the supplier of an internal and external service. **Determined & Persistent** - Attend work on time and be dependable; - Always aiming for high consistent standards; - Seek knowledge and understands the current promotions and sales targets - Be organised, diligent and think ahead; - Always adapt and embrace change; - Always include your GM in any ideas or initiatives you have before advancing them to your Operations Manager; - Effectively support in managing the business so as not to place the business at risk (EHO, Food safety, GDPR). - **Passionate & Knowledgeable**: - Have knowledge of all products and services provided to all customers - including taste and quality of products; - To provide a clean and efficient service to all customers and to listen and communicate effectively with them - Efficiently deal with any customer issues or concerns which may arise as the first point of call; - Actively offer suggestions and alternatives to customers in order to enhance their experience; - To upsell products where possible; - Seek advice from GM, Operations Managers or heads of departments before assuming you know the correct response to a query; - Be a brand ambassador for the company; - Do everything to the best of our ability; - Bring any new ideas or initiatives to the management teams; - If you are looking for career progression, alert your management to your personal goals; - Ensure that you are up to date on all allergen and health & safety advice provided by the departments. **Generous & Sharing** - Share the knowledge you have with others in your team in order to promote career development within your store; - Instinctively support and encourage each other and offer help where it is perceived to be needed; - Help and offer support to your peers with the new training system; - Strive to help our colleagues to become better versions of themselves; - Give praise and encourage to each other in our team. **Welcoming & Friendly** - Provide customers with a high degree of service and attention to detail; - Achieve eye contact and smile when we are talking to people; - Make every visit a special occasion for all customers; - Ensure that your uniform standard is met and adhered to;li> - Treat every customer as a valued friend and leave them wanting more; - Assist in ensuring all new starters to the business feel welcome and are comfortable in the induction training we provide; - To assist in maintaining a high level of store cleanliness and adhere to all health & safety guidelines; - Report maintenance issues to your GM when they arise to ensure the customer experience is as good as it can possibly be. Customer Satisfaction: - Quality of service - Cleanliness - Food Safety knowledge - Company procedures - Training compliance Job Reference: ASH01698
