Customer Service Advisor

3 days ago


Perth, United Kingdom Home Heating Services Full time

**Full-time Customer Service Advisor**
**Location**: Perth (Office-Based)
**Hours**: Monday to Friday, 8:30am - 4:30pm
**Salary**: £23,000 - £25,000 per annum (depending on experience)
**Contract Type**: Full-time, Permanent

**About Us**
Home Heating Services is one of Scotland’s leading heating specialists, delivering expert solutions to households across the country. From boiler installations to renewable energy systems, we pride ourselves on delivering outstanding customer care and quality workmanship. With a growing customer base and continued expansion, we are looking for a confident and organised individual to join our friendly team in a key customer-facing role.

**The Role**
As our Office Administrator / Customer Coordinator, you’ll be the first point of contact for customers: handling inbound calls, responding to enquiries, booking jobs, taking payments, and supporting the wider team with day-to-day administration.

**Key Responsibilities**
- Answer incoming calls and assist customers with queries in a friendly and professional manner
- Schedule and manage appointments for our engineers
- Take and process customer payments accurately
- Maintain accurate records and update customer accounts
- Liaise with suppliers, engineers, and team members to coordinate workloads
- Support with invoicing and general office admin as required

**What We’re Looking For**
- Previous experience in a customer service, call centre, or administrative role
- Confident and clear communicator with a professional telephone manner
- Strong organisational skills and attention to detail
- Able to work independently and as part of a close-knit team
- A friendly, positive attitude and a desire to help people

**Desirable (but not essential)**:

- Experience in a similar role within the heating, trades, or home services industry
- Familiarity with basic scheduling or job booking software

**Why Join Us?**
- Be part of a growing and supportive team with a strong reputation
- Friendly office environment with no weekend work
- Opportunity to grow with the business as it continues to expand
- 28 days holiday (including bank holidays)
- Company pension scheme

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Perth, PH2 8BB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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