Software Support Engineer

1 week ago

Aylesbury, United Kingdom IT Talent Solutions Ltd Full time

Software Support Engineer needed for my client in Aylesbury, this is a 2nd / 3rd line position which involves support and troubleshooting platform and environment issues. This is opportunity gives you the chance to grow your skills in software support. Youwill be working with the software engineering team to ensure the team delivers rapid response to customers and keep mission-critical systems running.

Support currently runs a 2-shift operation; day is 9am to 5.30pm and evening is 3pm to midnight, with evening shift also providing on-call cover at weekends. A willingness to work evening shifts on a rota basis is required upon completion of probation. Theevening shift/on-call allowance is £450 for each week on rota.

A phone and laptop will be provided for on-call work.

**Essential Skills/ Experience**
- Triage experience with software systems (including log analysis; troubleshooting; identifying and classifying issues)
- Good knowledge of software troubleshooting tools and techniques
- The ability to solve problems and think laterally
- A working knowledge of SQL databases
- Software installation and deployment experience
- Willing to take initiative to learn about new products
- A strong customer focus
- Excellent verbal and written communication skills
- A demonstrable record of achievement in previous position(s)

**Desirable Skills/ Experience**
- Understanding of Contact Centre operations
- Understanding of SIP-based telephony and WebRTC
- Understanding of network protocols
- Understanding of NoSQL databases
- Experience of working with carriers on IP provisioning

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