Service Advisor

2 days ago

Nottingham, United Kingdom MB Centre Ltd Full time

Full-time & permanent.

Mon-Fri 8am-5:30pm & Saturdays on a rota basis.

Salary starting from £25,000 pa (this is a basic starting salary which is negotiable depending on skills and experience).

MB Centre Ltd is Nottingham’s largest and most experienced Mercedes Benz specialist, offering dealer level service and facilities at a fraction of main dealer prices.

What we offer:

- Highly competitive rates of pay
- Opportunity to join the company pension scheme
- Option to join the company's private health care plan*
- Ongoing training and development both in-house and externally

**Role and Responsibilities**
- Booking customer vehicles in for maintenance and / or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

**About you**
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- Previous experience in a customer service role
- You will have excellent organisation, time keeping and administrative skills
- Motor trade, automotive or car dealership experience is essential.

*after 12 months of service

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person

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