Conveyancing Assistant

The main role of the Conveyancing Assistant is to manage a portfolio of up to 75 Sale and Purchase Conveyancing Transactions from Instruction to Completion.

**Duties will include but will not be limited to**:
▪ You will deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, to provide advice and assistance

▪ You will be responsible for communicating with clients and third parties on all elements of the conveyancing transaction

▪ You will be responsible for the client journey, managing every aspect of client interaction always ensuring best possible service

▪ You will eliminate client service issues by dealing with any potential complaints as soon as they arise whilst working with the Client Services Manager on formal complaints to ensure they are addressed swiftly

▪ You will be administratively astute with attention to detail

▪ You will Work in a team reporting to Technical Support

▪ You will own every aspect of the sale process and the purchase process with background technical assistance

▪ You will seek advice on any technical matter as soon as they become apparent

▪ You will prepare the completion packs for the accounts department, to include completion statements and invoices

▪ You will deal with exchange of contracts

▪ You will be responsible for completions on the day of completion and post completion formalities

▪ You will ensure telephony targets are maintained

▪ You will adhere to conversion targets and maximise Fee generation

▪ You will ensure that you comply with all company policies and procedures ensuring breaches do not occur, should a breach occur you will help to rectify this immediately

▪ You will be expected to undertake any other duties required to assist your team should the need arise

▪ You will complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department as a whole in a timely manner

**Essential Skills**:
At least 2 years solid experience in a similar role
- Running a small case load of straightforward conveyancing transactions
- Strong administrative skills gained in an office environment
- Excellent attention to detail
- Good telephone manner
- Conversant in Microsoft office
- Highly organised
- Willingness to learn new skills
- Experience of using a case management system (we use Proclaim)
- Confident in building and maintaining business relationships through excellent communication and service delivery

**Here at PLS we offer a wide range of staff benefits**:

- 20 days holiday rising to 25 plus Bank Holidays
- Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each holiday year
- Death in service cover
- Contributory pension
- Employee Assistance Programme & counselling service
- Study funding
- Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships

**Some extra touches...**
- Free Conveyancing for staff and discounts for friends and family
- Discount club
- Kudos for the quarter awards
- Free taxi service from Navigation Road Tram Station to and from work
- Fantastic break room that includes a pool table, ping pong table & dart board
- Volunteering scheme
- Free fruit
- Vending machines
- Free eye tests and a financial contribution towards eyewear
- Social events arranged by our Social Committee
- Charity events arranged by our Charity Committee
- Late start/early finish on your Birthday
- Relaxed dress policy
- Staff reward scheme when you introduce someone who comes to work for us
- Long service awards
- Access to free mortgage advice

**Salary**: Up to £24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Altrincham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- 1. Are you able to commute to our offices - PLS House, Atlantic Street, Altrincham WA15 4UW.

Are you able to commit to a full time position - 9am to 5pm, Monday to Friday?

**Experience**:

- Conveyancing: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Altrincham