Outpatients Administration Supervisor

2 weeks ago

London, United Kingdom Imperial College Healthcare NHS Trust Full time

We are seeking an enthusiastic and highly motivated individual to join our innovative Main Outpatient department, at Imperial College Health Care Trust based in Hammersmith Hospital.

This is an exciting role for the post holder within the Outpatients Department. The post holder will have leadership skills and be able to fully support the team of reception staff and any apprentices. You must be proactive in your approach with a focus on staff development and patient experience.

You will effectively supervise reception staff to ensure that allocated staff members have annual appraisals, training and development, follow policy and procedure within the OPD and act as a deputy to band 5 Service Support Manager when required.
- To supervise the Outpatient administrative team.
- To be the contact point for all administrative queries relating to the day to day running of the administration areas within the outpatient directorate
- Supervises administrative processes of the Outpatient service at designated sites.
- Supervises the planning and prioritization of outpatient administrative tasks
- Supervises team members and tasks in reception and & administrative functions in a range of outpatient settings as required
- Supports implementation of new systems e.g. Cerner appointments system. Provides cross site support to Service Support Manager to enable co-operation within and amongst teams.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

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