Service Coordinator/scheduler

4 days ago

Blackburn, United Kingdom Acme Facilities Group Full time

The Acme Facilities Group is a long established supplier of a diverse range of refrigeration, catering and air conditioning equipment to a wide range of customers. We have established a fine reputation for competitively priced products and high levels of service. An opportunity has now arisen for a Service Scheduler.

Applications are invited for this exciting role in the busy service department.

Key duties to include:

- Handle inbound and outbound calls for planned service call ensuring this is completed in a timely manner.
- Provide a point of contact and supply information proactively to service customer with regards to existing service calls.
- Planning and scheduling of work for the Service engineers maximising efficiency and productivity.
- Ensure that all contract SLA’s and KPI’s are achieved.
- Provided necessary update reports, handling queries and enquiries effectively and within agreed time scales.
- Liaise with multiple stakeholders, using a variety of communication methods professionally and with the highest of customer service.
- Complete administration tasks associated with data entry, deciphering engineer reports and information ensuring accurate records are held.
- Ensure Health and Safety is followed at all times and complied with at all times.
- To complete necessary paperwork to facilitate the smooth running of the department.
- Order parts and complete customer quotations in a timely and efficient manner
- To work closely with other Managers to achieve objectives the service department overall objectives and targets are met.
- Liaise with multiple stakeholders, using a variety of communication methods professionally and with the highest of customer service.
- Complete administration tasks associated with data entry, deciphering engineer reports and information ensuring accurate records are held.

The person:
1. Organised, able to work under pressure and to tight deadlines.

2. Flexible and able to react to changing situations.

3. An effective communicator on all levels to internal and external customer.

4. Possess strong I.T skills

5. Enjoy planning, be to prioritise work load and hold a keen eye for detail.

6. Have the ability to multi-task and be committed to working as a team.

**Benefits**:

- On-site parking
- Company pension
- Employee discounts
- Sick pay

**Salary**: Up to £21,315.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: One location

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