Customer Finance Apprentice

**Full Time (35 hours per week)**

**Fixed Term for 18 Months**

This is an excellent Apprenticeship opportunity, preparing you for a successful career in housing, joining an award winning, dynamic forward-thinking team.

You will support the team to collect various charges and debts and provide administrative support, developing the skills necessary to ensure income collection is maximised and efficient.

We are looking for someone who is focused on customer excellence and understands the importance of delivering this consistently. With lots of opportunity for learning and development this is the ideal role to kick start your career.

If this sounds ideal for you be sure to apply, and make sure you provide a supporting statement outlining how you meet the 4 essential criteria below
- Evidence of excellent numeracy, literacy and IT skills
- Understanding of and the ability to demonstrate excellent customer service and communicate effectively
- Evidence of being able to organise and prioritise workload, working quickly with high levels of accuracy
- The ability to work collaboratively and constructively within a team, and build effective relationships with colleagues

**To be eligible for an apprenticeship at SHG, you must**:

- Have lived in the UK or European Economic Area (EEA) for a minimum of 3 years by the start of the apprenticeship.
- Be eligible to work in the UK full time for the duration of the apprenticeship contract.
- Not be currently taking part in an apprenticeship scheme supported by SHG or another organisation.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

**Closing Date: 8th June 2025**

**Interview Date: 18th June 2025**

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

**Companies within SHG**:
**Stockport Homes**:

- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

**Three Sixty** - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

**Skylight** - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

**Viaduct Housing Partnership** - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.