Business Administrator Apprenticeship

1 day ago


Gateshead, United Kingdom My Learning Skills Full time

**Business administrator Apprenticeship**:
**Overview**:
**Gateshead Council - Resources and digital**:
Gateshead, NE81HH

**£196.47**

****Per Week

**37.00 Hours**

Per Week

**Role and Responsibilities**:
Respond to routine correspondence and enquiries from a range of clients.

Facing difficult customers who are needing help and support

Working with vulnerable clients

A lot of customer interaction face to face, telephone, other digital means.

Completing clients financial assessments for help with care costs

Compiling payroll

Working with and assisting to maintain the services computer systems

Be well presented at all times

Answering telephones and dealing with customer enquiries with an excellent telephone manner

Deal with customer contact effectively and efficiently, in line with the services expectations and council ethos.

Maintain manual and computerised filing systems.

Data entry using computerised systems

General office duties (filing, scanning, photocopying etc.)

Other roles and responsibilities where appropriate

**Required Skills**:
Willing to learn and be adaptable to the nature of the business.

Note a DBS check is required for some areas of work.

**Required Qualifications**:
Maths, English and ICT, GCSE Grade 4-9 or equivalent

**Training**:
Business admin level 3 ApprenticeshipMaths and English to Level 2 required, if not already achieved

Knowledge, Skills and Behaviour in relation to

customer service principles and practices

business principles

technical competencies

knowledge and understating

research activities

commercial awareness

managing challenging situations and taking ownership

health and safety

Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project

**Prospects**:
**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on
0191 433 8646

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