Employment Coach

1 week ago

High Wycombe, United Kingdom The Fedcap Group Full time

**The Role**

As an Employment Coach you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job search, re-training for a different sector and restoring self-confidence for work.

**You will be**
- Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness
- Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment
- Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.
- Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers
- Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards

**Person Specification**

**About you **

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- Experience of working in a customer focused environment delivering results and achieving targets
- Ability to build rapport, engage and coach individuals to progress
- Excellent interpersonal skills with the ability to work independently and as part of a team
- Be enthusiastic and motivational building positive and encouraging relationships
- Experience of Administration and using various IT systems.
- IEP Level 3 or willingness to work towards
- Knowledge of the employability sector.

**Key Competencies**
- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What’s in it for you **

**...a rewarding career that makes a genuine difference to people’s lives.**
- You won’t work on weekends or bank holidays
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- 6-month ‘Fedcap Fundamentals’ developmental training programme
- Pension with a 4% match from Fedcap

**Equality, Diversity, and Inclusion**

**Disability confident employer**

**Veterans and service personnel**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

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