Aftersales Service and Parts Coordinator

1 week ago

Aylesbury, United Kingdom A Select UK Full time

Essential:

- Experience in a similar role eg technical sales / after sales/ spares and parts administrator / parts advisor, after service etc
- Experience and /or ability to manage after sales processes including warranty and repairs and aftersales administration documentation
- Knowledge and experience of Parts ordering or Parts processes would be advantageous
- Experience of similar role in a car dealership, materials handling equipment industry or any technical, manufacturing engineering industry
- Experience and ability of process orders, sales quotations (using SAP or similar systems though full training will be provided)
- Excellent customer service experience, excellent communication skills and excellent IT skills (Microsoft Office)

Desirable:

- Aftersales / Parts / Export customer service experience within the heavy engineering, manufacturing industries or similar technical, construction plant industries although full training will be provided on clients equipment
- Any EU languages as dealing with European customers and dealer sites (eg French, German)

The key responsibilities of this Service and parts coordinator role are;
- Inbound and outbound customer calls,
- Providing excellent and beyond customer service to UK and worldwide clients
- Dealing effectively with customer enquiries about parts and technical issues, customer complaints regarding parts, mechanical equipment on site
- Managing warranty issues arising from machine breakdowns and equipment
- After training on specific company equipment, have a good understanding of key parts, technical manuals, drawings
- Managing field service engineer workloads and Schedules of work
- Administration of Service records

**Salary**: £26,000.00-£30,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

COVID-19 considerations:
Yes all current Covid guidelines are being followed.

Ability to commute/relocate:

- Aylesbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Experience and /or ability to manage after sales processes including warranty and repairs and aftersales administration documentation
- Experience of similar role in a car dealership, materials handling equipment industry or any technical, manufacturing engineering industry
- Experience and ability of process orders, sales quotations (using SAP or similar systems though full training will be provided)

**Experience**:

- Aftersales: 1 year (preferred)

Reference ID: ASUK-Aftersales Parts Coordinator

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