Customer Assistant

2 weeks ago

Chelmsford, United Kingdom Marks & Spencer Full time

Customer Assistant - Visual Merchandiser
Temporary Contract
Shift Pattern
Mon - 7.00-15.00
Tue - 7.00-15.00
Wed - 12.00-20.00
Thu - 7.00-15.00
Sat - 7.00-15.00
- ** Key Accountabilities**
- Best in town execution 80% of time spent
- Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
- Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
- Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
- Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
- Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
- Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
- ** Develop brilliant people** 20% of time spent
- Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
- Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
- Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager
- Academy Visual Merchandisers
- With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
- Consistently deliver upper quartile Best in Town standards & VM execution
- 100% execution of new initiatives
- Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Wider Visual Teams
- Regional Manager
- Visual Lead
- Visual Support
- Store and Regional BIG
- TALK STRAIGHT ALL IN FOR THE CUSTOMER OWN IT AND GET IT DONE MAKE EVERY PENNY COUNT

TALK STRAIGHT ALL IN FOR THE CUSTOMER OWN IT AND GET IT DONE MAKE EVERY PENNY COUNT

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