IT Support

**IT Support**

**Salary**: Basic £22,000 - £24,500 + qualifications + additional benefits

**Location**: Warrington office

**Hours**: 9-5:30

**Role**: Understand and resolve technical issues, escalate when needed
- Are you a Graduate with a Computer Science, IT Management or related Technical degree?
- Have you worked with Windows Server 2016 - 2019, VMware, and GUI tools to perform trouble shooting in your degree?
- Do you want a role where you will have huge amounts of progression, learning & development, and the opportunity to gain qualifications to progress your career?

We are working with a growing technology company who specialise in IT infrastructure solutions (design, architecting, configuring, implementation) and the management of Private and Hybrid Cloud Solutions for mid-market businesses. They are committed to qualityprocesses and industry best practice for IT service management, security, and support. They have a loyal and growing customer base that stay with us for our exceptional service and support, delivered by a highly skilled team.

They invest in people through development, training and support and are now looking a IT Support to monitor the incident logging system for new tickets, perform initial diagnosis and fix or where a solution is not available escalation to the 2nd line. Therole also includes answering technical support phone calls and carrying out change requests on behalf of customers.

**IT Support - Responsibilities**
- Monitor the incident logging system
- Perform initial diagnosis and fix where a solution is available
- Escalate 2nd Line Support queries when needed

**IT Support - Requirements**
- University Degree in Computer Science, IT Management, or related IT/Technical degree
- University, internship, or commercial experience using Windows Server 2016 - 2019, VMware, GUI tools to perform trouble shooting
- Good problem solving and trouble shooting skills
- Strong communication skills - both written and verbal
- Desire to learn new skills, pick up new responsibilities and meet new challenges
- Beneficial if you have knowledge / use of MS Exchange, SQL, Office 365, Azure

**For more information, please contact Katie at Matched Group**:
1st Line Support / IT Support / Technical Support / Help Desk Support / Help Desk Analyst / Help Desk / Service Desk / Service Desk Analyst / Service Desk Engineer / Graduate IT / IT Graduate / Technical Graduate