Brokerage Operations Process Trainer

2 weeks ago


Redhill, United Kingdom ARC Full time

**Job Title/Location**: Brokerage Operations Process Trainer, Surrey & WFH
- **Salary**: £negotiable, average bonus 8% (c.£2,400) + pension contribution to 13% (c.£3,900)
- **Office/WFH**: 3 days office + 2 days WFH
- **Requirements**: Previous brokerage operations experience, knowledge of asset classes such as Equities, Fixed Income, ETF’s, Investment Trusts etc
- **Role Snapshot**: Reviewing the processes within the department, ensuring they are performing with accuracy & efficiency, closing any knowledge gaps amongst the team, identifying new risks and implementing/testing controls

**The Company/Team**: This is a company known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. TheBrokerage Operations area is responsible for asset servicing and administration of brokerage holdings on their Retail Investment Platform.

**The Role**:This Process Trainer will focus on the support of Stock Plan Services (SPS) and will see you become a Subject Matter Expert (SME) and key contact across Operations. Key responsibilities will include:

- Completing daily controls via reports and other checks in accordance with procedures
- Ensuring all team procedures are up to date, reviewed and tested
- Owning the investigation and resolution of issues, including effective communication with relevant internal stakeholders
- Assisting other SME’s across the department with SPS queries and actively raising awareness through training and informational sessions
- Oversee SPS operations and communication with SPS partners
- Ensuring the right processes and practices are implemented across all SPS operational teams

**Experience/Skills Required**: For the Brokerage Operations Process Trainer role, our client is looking for solid brokerage operations, someone who has a knowledge of at least some asset classes such as Equities, Fixed Income, ETF’s and InvestmentTrusts. You must be a self-starter with a 'can do’ attitude, a strong communicator and good at problem analysis. Any prior experience of working on process improvements would be a bonus for our client.

**Additional Information**:The salary for this Process Trainer role is negotiable, with an average bonus of c.8% (£2,400) and company pension contribution up to 13% (£3,900). There is an excellent benefits package including free parking, freegym, subsidised canteen, WFH flexibility and great opportunities to develop further.

**_The Brokerage Operations Process Trainer _position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in thisfield. Areas of expertise include IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell atany time._


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