Customer Service Advisor

3 days ago

Oldbury, United Kingdom Elitep Full time

Our esteemed client is currently seeking a highly skilled and motivated Customer Service Advisor to join their team based in Oldbury. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and ensuring a seamless experience.

Duties will include but not be limited to the following:

- Provide high-quality customer service, maintaining a friendly and professional demeanor at all times.
- Act as the primary point of contact, ensuring a smooth and efficient journey from start to finish.
- Assist with inquiries, appointments, and general information, providing accurate and timely responses both in-person and over the phone.
- Attend to any needs, concerns, and feedback, taking necessary actions to ensure satisfaction.
- Process card payments accurately and efficiently, following all necessary protocols and security measures.
- Collaborate with internal teams to resolve customer inquiries or issues promptly, demonstrating exceptional problem-solving skills.
- Maintain accurate customer records and update relevant information in the CRM system.
- Providing Secretarial / Administrative support to consultants.
- Proven experience in providing outstanding customer service in a fast-paced environment.
- Excellent interpersonal and communication skills, both verbal and written, with the ability to effectively engage and build rapport.
- Strong attention to detail and accuracy in processing payments and maintaining customer records.
- Ability to handle challenging customer interactions with patience, empathy, and professionalism.
- Proficiency in using CRM systems, experience using HubSpot would be advantageous but not essential.
- Ability to work effectively both independently and as part of a team, demonstrating flexibility in adapting to changing priorities.

Hours for this role are Monday to Friday 8am - 4pm with a rota for late shifts of 10am - 6pm.

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