Lead Client Care Assistant

**Location**:
601 Hatfield Road, Smallford, St Albans, Hertfordshire

Hours:
Full time

Practice:
Village Vet (St Albans)

Hours: 5 days per week, shifts 8-4.30/10-6.30/11.30-8pm

1: 3/4 Saturdays 1:4 Sundays(paid) 1 x Bank Holiday( paid)

**Your role and responsibilities**

An exciting opportunity has arisen to join our team at our Village Vet Cayton team as the Lead Client Care Assistant. You will be based in St Albans covering reception 4 day per week and supporting the client care team of 6. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured, with no two days the same. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.
- Supporting our client care team to provide the best service for our clients
- Responsible for managing all staffing issues within the reception area including rotas, holiday cover, in house training, professional development, performance management and day to day feedback.
- Dealing with departmental issues quickly and efficiently
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administration duties for the clinical team and the business (1 admin day/week)
- Promoting our Pet Healthcare Plan
- Meeting and greeting clients with a smile
- Booking appointments & diary management
- Taking payment for services and products
- Financial tasks to include weekly cash up, debt processing, petty cash
- Managing cash, waiting area stock and client accounts
- Rota management
- Dealing with first level complaints and liaising with team members to resolve

**Benefits**

(Below is our standard list of benefits, please feel free to add to any additional benefits you offer as a group. Please ensure holidays are listed in weeks to capture condensed hour agreements)
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal hospital that covers the Hertfordshire region. Alongside all our primary care services we also have provide 24-hourout of hours care for our patients.

**Your role and responsibilities**

An exciting opportunity has arisen to join our team at our Village Vet Winchmore Hill team as the Lead Client Care Assistant. You will be based in Winchmore Hill covering reception when required and will support the London regions client care teams. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.
- Taking lead of our client care team to provide the best service for our clients
- Organising the daily workload of administration staff
- Responsible for managing all staffing issues within the reception area including rotas, holiday cover, in house training, professional development, performance management and day to day feedback on performance across 6 London based practices.
- Dealing with departmental issues quickly and efficiently
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administration duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments & diary management
- Taking payment for services and products
- Financial tasks to include weekly cash up, debt processing, petty cash
- Managing cash, waiting area stock and client accounts
- Rota management across London region
- Opening and closing the practice
- Dealing with first level complaints and liaising with team members to resolve

Provide a brief overview of the practice, the equipment that you have and any stand outs that will help differentiate you from others. Try and steer away from the obvious and focus on the differentiators.

Please link in with your Marketing Exec who will be able to support around this area.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available fo