Customer Service Representative

**Salary**:£20,961.49 per annum + up to £1,200 bonus per annum With a progression scheme to increase your salary up to £23,500
**Location**: Darlington, with possibility of hybrid working upon successful completion of probation
**Contract**: Permanent - Full Time
**Hours**: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings

**Are you keen to work in a vibrant, interesting, and expanding business?**

**Do you take pride in the quality of your work and enjoy working to deadlines?**

Northgate’s Customer Support Team is growing and we have an exciting opportunity to join our busy, highly valued team in Darlington as a Customer Service Representative. With a responsibility for data entry, submitting payments via an inhouse system, raising invoices and communicating with issuing bodies and the police as well as attending court with charge certificates and order of recoveries that need to be witnessed and signed, this role offers so much opportunity for learning and building on skills.

Operating in a business-to-business environment, you will be a highly motivated member of the team. You will share our departmental values to assist across all functions and ensure we achieve all of our KPI’s. You will have an appetite to learn, a proactive approach to support in various workstreams, a positive outlook and an ability to use your own initiative and take ownership to provide solution to problems.

A key attribute for success is the ability to effectively manage various customer requests as well as providing a high level of service to all stakeholders, both internal and external. Your core values will demonstrate keeping our customers at the forefront of every transaction and providing updates throughout. You will achieve this by striving for a one touch resolution, picking up the phone and reinforcing our culture of being people talking to people.

**What’s in it for you?**

**Salary**:

- £20,961.49 per annum depending on experience, plus up to £1,200 bonus per annum

**Annual leave-** 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday

**Pension**:

- Aegon 5% Employer Contributions.

**Financial Benefits**:

- save-as-you-earn scheme, employee referral scheme
- earn £1,000 per person you successfully refer, free life assurance and access to our **Benefits App **offering unlimited access to a huge range of **retailer discounts** and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

**Lifestyle & Wellbeing Benefits**:

- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits**:

- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

**About you**:
To be successful, you will need to be up for a challenge, with great listening skills and the determination to go the extra mile for customers. You will need to be able to demonstrate:

- Good administration and organisational skills
- IT literacy
- Your able to understand customer queries / complaints and provide an appropriate professional response
- Strong communication skills - written and verbal
- Ability to build relationships and work well with other departments
- A passion for providing excellent customer service

**About us**

Northgate Vehicle Hire is the UK’s leading provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

**Be part of our team