Back of House

2 weeks ago

London Gatwick Airport, United Kingdom ABM UK Full time

**JOB TITLE**:GENERAL AGENT (BACK OF HOUSE)**

**LOCATION: Gatwick Airport**

**PAY RATE: £12.00 per hour**

**Main Duties & Responsibilities**:

- To provide support across predominately airside operations, however you must be able to be fully flexible and work where required.
- Responsible for physical loading and offloading the aircraft including working in the hold, manually or using GSE.
- Responsible for baggage build and logistics.
- Deliver customer luggage to the reclaim area in whilst meeting set SLA’s and identifying opportunities to reduce baggage delivery times
- Drive and/or operate ground support equipment which may include pushback tugs, Electric baggage tugs, baggage carts, aircraft steps, baggage belt loaders, aircraft ground power units, tow bars, and any other equipment as trained.
- Required to safely operate a range of ground servicing equipment, including pushback tugs, toilet & water bowsers.
- Aircraft cleaning/security/aircraft guarding (will be required to pass Counter Terrorist Check), driving airside vehicles, aircraft de-icing.
- Any other airside (or landside) operational role.
- Ensure that all communication has been read and understood and works together with Senior Agents, Supervisors an and other departments to ensure a smooth operation on the day.
- You will find yourself working as part of a team or placed within other stakeholder teams to support various operations.
- Maintaining the highest standards of safety and security at all times.
- Assist and liaise with all relevant teams to best manage disruption and business recovery.
- Have a high level of professionalism when working alongside colleagues, customer airlines and passengers.
- Ensure that the best possible customer service is applied to all airlines customers and ensure highly professional communication to airline staff and crews.
- Ensuring that we are providing the best service delivery for our customer airlines.
- You will need to hold a valid driving licence (with 3 points or less) to obtain an airside driving permit. You will be trained to operate airside vehicles as appropriate.
- Any other reasonable requests made by management.
**Person Specification**:

- Team working
- Multi-tasking
- Attention to detail
- Punctuality
- Good at working under pressure
- Ability to solve problems

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

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